Here are the answers to the questions our customers ask most often. If you cannot find yours, contact us: we reply within one working day.
Booking
How do I book with Asfar Booking?
Choose a hotel, tour, transfer, visa or Umrah programme on the website and send a booking request with your dates and the number of travellers. A request is not yet a booking: our team checks availability with the supplier and replies with the availability and the final price in Libyan dinars.
If you accept the offer, you pay the deposit and we confirm the booking with a receipt and a voucher.
How quickly will you answer my request?
We reply within one working day, by phone, WhatsApp or email, depending on the contact details you gave us.
How should I write the travellers’ names?
Exactly as they appear in the passports. A misspelt name can lead to extra fees from airlines and hotels.
Prices and payment
How can I pay?
Once the booking is confirmed, you can pay by bank transfer, by Sadad or at our office in Tripoli. We do not take card payments online.
How much do I pay, and when?
Unless otherwise agreed, a 30% deposit confirms the booking and the balance is due 15 days before departure. Prices are given in Libyan dinars or in the supplier’s currency, converted at the exchange rate of the day of payment. Every payment gives a receipt.
How do I send proof of my payment?
After a bank transfer or a Sadad payment, send the receipt from your customer account or from the payment page. Our team checks it and records it on your booking.
Changes and cancellations
Can I change or cancel my booking?
Yes, by sending us your request in writing (WhatsApp or email). Fees charged by hotels, airlines and other suppliers are passed on to you, plus our service fee. Non-refundable rates are marked as such in our quotation. The details are in our terms and conditions.
What happens if my flight is changed or cancelled by the airline?
Contact us as soon as you are informed. We are not responsible for the decisions of airlines or the authorities, but we will help you find a solution with the airline, according to its rules.
Visas and Umrah
Can you help me get a visa?
Yes. We prepare your file, book the appointment and follow your application until the decision. The decision belongs to the embassy, and its fees are not refundable. Please make sure your passport is valid for your trip.
Do you organise Umrah and Hajj?
We offer Umrah programmes all year round and during Ramadan, departing from Tripoli, Misrata and Benghazi, with the visa, flights, hotels and transfers. Hajj places are limited and allocated by official quota: register early with a copy of your passport. See our Umrah and Hajj page.
Customer account and contact
What can I do in my customer account?
In My account you can follow your bookings, see your payments and receipts and what is left to pay, send a payment proof and update your personal details.
How can I contact you?
By WhatsApp, by phone or by email, or at our agency in Tripoli, open Saturday to Thursday from 9:00 to 17:00. All our details are on the contact page.