These terms apply to every booking made with Asfar Al-Haruj for Tourism, online or at the agency.
1. Bookings
A request sent through the website or to the agency is not a booking. A booking is confirmed once we have received your deposit and given you a receipt and a voucher. Names must be written exactly as they appear in the passports.
2. Prices and payment
Prices are given in Libyan dinars or in the supplier’s currency, converted at the exchange rate of the day of payment. Unless otherwise agreed, a 30% deposit confirms the booking and the balance is due 15 days before departure. A receipt is issued for every payment.
3. Changes and cancellations
Changes and cancellations must be requested in writing. Fees charged by hotels, airlines and other suppliers are passed on to the customer, plus our service fee. Non-refundable rates are marked as such in the quotation.
4. Travel documents
Travellers are responsible for the validity of their passports, visas and health documents. We help with visa applications, but the decision lies with the embassies and their fees are not refundable.
5. Liability
We act as an intermediary between you and the service providers. We are not liable for delays, strikes, bad weather or decisions of the authorities, but we will help you find a solution.
6. Complaints
Report any problem to our team during the trip so that we can resolve it on the spot. Written complaints are answered within 15 days. Libyan law applies.