Can I modify or cancel my reservation through the Asfarbooking website
You cannot modify or cancel your reservation through the website, but rather through the Asfar customer service team around the clock. Please always review the cancellation policy before completing the reservation. Please note that some reservations are non-refundable, according to the airline reservation policies. Asfar fees for canceling reservations are 40 DL per ticket, and cancellation fees are added
Can I book a flight departing from a country other than the one I am currently in
Yes, you can book a flight between any two cities in the world through Almosafer. But make sure that you are at the airport of the city you are departing from at the specified time. G to the total fees due for canceling your reservation
Is the Asfarbooking site safe to pay online
We guarantee a 100% secure payment experience for your booking pro
The payment process will be carried out with your bank using the latest electronic encryption technologies that follow the highest security standards
Can I reserve more than 9 seats in the same operation
It is not possible to book for more than 9 people at the same time. But you can make two separate bookings on our website. You should keep in mind that we cannot guarantee that there will be available seats when you make the second booking as you may have reserved the last seats in your first booking just contact our customer service team directly for assistance with the Hajj
Is it necessary to enter my middle name
It is not necessary to enter the middle name when booking through the site. Airlines adopt the first name and the last name mainly, which appears in the electronic ticket while keeping the middle name in the system. For example, if the name is entered as follows: Surname Mr., First name: Ahmed, Middle: Ali, Family: Jabbar, then the name: Mr. Ahmed / Jabbar will appear in the electronic ticket. But if the name is entered as follows: Surname Mr. First name: Ahmed Ali, Family: Jabbar, then the name: Mr. Ahmed Ali / Jabbar will appear in the electronic ticket.
What do I do if my flight has been rescheduled by the airline
Sometimes airlines make changes to their flight schedules to accommodate some changes in equipment, destinations, or payload. Or due to some issues related to weather conditions, mechanical faults or flight crew. We will notify you in the event of any prior notice of changing the flight schedule via your email. However, we often do not receive these notifications. Therefore, we advise you to check the flight status 24 hours before travel to confirm the flight schedule. In the event of a change of time for flights by airlines, these companies provide alternative travel dates for passengers so that they can choose from them, which may differ from the previous flight slightly according to the rules of their travel prices, dates, and seat availability, and our team will work as quickly as possible to communicate with the airline Flight to assist you and provide the next flight closest to the same destination or by working to recover the amount of the paid reservation as you wish
What do I do if my flight is canceled by the airline
If your flight was canceled by the aviation police out of your control, and the dates available to choose from the list of alternative flights at the same destination do not suit you and you do not want to book another date, we will contact the airline to request a refund of the flight costs. Which is subject to the approval of the competent authority
How can I get the ticket back in case of cancellation?
The amount paid will be refunded in the same way it was paid. If you pay via your credit or debit card, the value paid will be refunded to the credit or debit card. Knowing that other paid amounts are deducted from the total amount before being refunded, and these due fees include: traveler fees for canceling the reservation, cash refunds, and discounts. It takes two working days to request a refund of the reservation amount and a period ranging between 15-20 working days to return the amount to your personal account for your card.
Am I required to show the credit card that I used for payment
It is not necessary to show the same credit or debit card that you used to pay for your booking while on the go
What are the service charges
This fee is charged to cover the costs necessary to provide the reservation with some airlines, and we add it each time the reservation is confirmed.
How do I get a payment receipt (invoice)
You can request an invoice by logging in to your account on Asfar and clicking on the flight for which you would like to receive an invoice. You can check the invoice on the link, or send it via e-mail or print it
How is the service fee calculated
The amount of service fees vary from one reservation to another, as it mainly depends on calculating a certain percentage of the total according to each reservation. Fees apply to each